"Building Trust: The Essentials of Workplace Communication"
Poor communication with management is the most frequent complaint voiced by employees, and two-thirds say it prevents them from doing their best work. Effective communication is more challenging than ever, due to the speed and intensity of interactions, and the diversity of cultures and styles in any given organization. This requires leaders to communicate with more knowledge and sophistication in order to bring about the results they want. Skillful communicators know their own behavioral/communication style and how it impacts others. They can also quickly and accurately "read" another person's behavioral style, and adjust their own style accordingly for more accurate communication and more effective results. Communication is the key to building strong, meaningful relationships. This workshop is designed to strengthen the participants' ability to build rapport, relate easily to others at all levels of the organization, and communicate directly and effectively.
Target Audience: All managers (particularly mid-levels)
Highlights:
- Become aware of your own behavioral style and how it affects your communications
- Recognize and acknowledge the styles of others
- Listen carefully and demonstrate sincere interest in others
- Make sure that you are heard
- Express your own reactions and opinions without intimidating others
- Inspire confidence, commitment and trust
"Building Engaged Teams"
The complexities of today's healthcare environment require teamwork more than ever. Each of us has only a part of the knowledge and skills we need to get the job done. When teams work well, they outperform their best individual members. Paradoxically, the factor that can promote the most powerful team performance is also the most elusive - individual differences in thinking and communicating. Teams frequently struggle with issues such as unclear performance expectations, internal competitiveness, sour relationships, lack of accountability and differences in thinking styles. Engaged teams require that diverse members leverage their unique strengths to accomplish something bigger than anyone could have done alone. This workshop helps participants gain insight into performance challenges and opportunities, and develop key skills and a game plan they can put into practice immediately.
Target Audience: All types of teams, team leaders and/or internal trainersHighlights:
- Get immediate feedback on how the team performs
- Develop the individual and collective skills that are essential for teamwork
- Learn approaches to fostering respectful, give-and-take relationships
- Resolve conflict and confront issues that are limiting team effectiveness
- Focus on a few high-impact changes that could be made right away
- Develop an action plan to leverage members' strengths in creating effective, engaged teams
"The Crucial First Steps: Attracting and Engaging New Members"
Directly linked to the most essential and high-return asset-talented and engaged people-wise hiring choices are among the most impactful decisions healthcare organizations make. Likewise, the importance of helping new hires to feel included and engaged in their new workplace community cannot be underestimated. While most healthcare systems have well-established processes and tools for recruitment, hiring, and orientation, many are missing important opportunities to select and engage the best. This workshop focuses on simple ways to improve your execution and results in these key areas.
Target Audience: Those responsible for recruitment, hiring and orientationHighlights:
- Learn to build trust during recruitment and selection
- Discover powerful interviewing techniques for predicting performance and engagement potential
- Explore effective recruitment strategies
- Learn how to leverage your brand and values
- Learn the keys to "engaging" orientation programs
- Focus on a few high-impact changes that can be made right away
