| "Workforce Engage is valuable to our members because it gives them the hands on assistance and the tools to actually create a sustainable and different environment in their facilities, which we're hearing from our administrators is absolutely key to improving patient care." |
| Maryjane Wurth |
| "I appreciate the opportunity to voice my opinions in an anonymous manner. I find it encouraging and it makes me feel that the organization is concerned about the happiness of their employees." |
| Survey Respondent, Citrus Valley Health Partners |
| "I think that this is an excellent survey. The questions are well formed, the format is simple to follow and the room for explanation is appreciated." |
| Survey Respondent, San Mateo Medical Center |
| "…Workforce Engage brought everyone together right from the start. In the end, we more than doubled the response rate we'd had with past paper surveys." |
| Marguerite Verdi, Director, Human Resources, Jamaica Hospital Medical Center |
| "The [Workforce Engage] teams are building pride, commitment, and cooperative spirit, all of which lead to better care for our patients." |
| Teresa Barrett, Director of Staff Development, Brookdale Hospital |
| "If people don't feel good about coming to work, they won't put a hundred percent of themselves into what they do. That has a definite effect on clinical care." |
| Deborah Duke, Clinical Nurse Manager/PCap Coordinator, Ambulatory Care, Women's Health Services, Flushing Hospital Medical Center |
| "It's about people working together in ways they have not worked together before. It's about breaking down barriers and improving communication . . . The Workforce Engage teams get people engaged in the vision and mission of the hospital. And that, in turn, leads to excellence in patient care." |
| Bruce J. Flanz, Executive Vice President and Chief Operating Officer, MediSys Healthcare Network |
| "People are at the heart of quality healthcare, so a hospital is only as good as its employees. . . For employees to stay and advance an organization's vision and mission, they have to be engaged. That's why I say I don't want satisfied employees, I want engaged employees." |
| Nancy Steiger, CEO, San Mateo Medical Center |
| "Workforce Engage provided a means to bring staff and leaders together in developing the organizational priorities that mean the most....those focusing on our greatest assets...our staff!" |
| Jill Berry Bowen, Vice President/Chief Operating Officer, Franklin Memorial Hospital |
| "People are more open now. Some are still skeptical, but the majority sees that there's a new culture here, and this is the way we are going to be." |
| D.C. Maharaj, a senior accountant and Communications Task Force member, San Mateo Medical Center |
| "To be honest with you, I had not been very proactive with anything at the Medical Center until you [Nancy Steiger] launched the [Workforce Engage program]. It gets me involved, and it gives me the drive to make a difference for myself as well as the people we work with and serve. I feel, now, that I have something to work toward." |
| Lina Ahoia, a patient service assistant |
| "People here are fired up. There's lots of momentum; it feels like we're really making a difference." |
| Nancy Steiger, CEO, San Mateo Medical Center |
| "Togetherness-a family feeling; If I need something from a department and I know someone who works there, I'll get what I need. It's a way to get the job done." |
| Tyrone Johnson, Workforce Engage Team leader, Flushing Hospital |
| "Just having these [Workforce Engage] teams helps engage our workforce. It empowers employees by involving them in the search for ways to improve the hospital; it builds relationships across departments and between staff and senior management; and many of the teams are directly addressing employee concerns raised during our survey." |
| Bruce J. Flanz, Executive Vice President and Chief Operating Officer, MediSys Healthcare Network |
| "Workforce Engage provided us with a tool that clearly outlined what is working well and what areas needs attention. The opportunity to engage staff in discussions around what is most important to them in the workplace has already set a positive stride in the right direction for our organization." |
| Jill Berry Bowen, Vice President/Chief Operating Officer, Franklin Memorial Hospital |
| "When employees are treated well, they are more apt to treat customers well and to put the long term interests of the corporation ahead of their own self interests." |
| Ann Svendsen, Management Guru |
| "In today's knowledge-based economy…over 60% of a company's value is tied up in intangibles such as employee know-how, reputation, and trusting relationships with suppliers." |
| Dave Ulrich and Norm Smallwood, in their research for Why the Bottom Line Isn't |
| "Abandon the idea that intangible assets and relationships are neither measurable nor manageable. It's time to measure and manage all your sources of value, despite how they are labeled…Unless management teams measure and analyze organizational loyalty, they are operating in the dark." |
| Fred Reicheld, author of The Loyalty Effect |
| "Workforce Engage provided a non-threatening process for staff to participate openly and honestly. The onsite interpretation has provided managers with the tools to engage staff in meaningful dialogue. Actions are already taking place at the department level. It is exciting to see this positive momentum with our staff...happy staff will gather happy patients!" |
| Jill Berry Bowen, Vice President/Chief Operating Officer, Franklin Memorial Hospital |
